Monday, October 10

What will Field Service Management (FSM) Look Like in 2020?

Field Service Industries have seen drastic changes in the past years. With the new technologies and advanced software, Service-Oriented companies have changed the way how they function. Everything can be easily handled through a reliable Field Service Management Software.

FSM Software has recently adopted new technologies to make the practical functionality to the organization more advanced and simpler. If you look into the future, we would see more advancements in the Field Service Industry with new technologies and more advanced features.

Developers have started adopting new technologies and equipment to make the working functionality of the company more organized, and we will continue to see such changes in the coming year.

Adoption of New Technologies 

In the year 2020, we would see more advanced technologies adoption by the Field Service Management Software. It is actually mandatory for the FSM Software suppliers to adopt new technologies so that they could provide more advanced features to the consumers.

According to recent surveys, 52% of companies are still relying on manual tasks as they are yet to get introduced to the Field Service Management Software and other equipment. Gradually, more and more enterprises are now adopting the FSM Software for managing various tasks. For the very same reason, the number of users of the FSM Software would reach 70% in the year 2020.

In the year 2020, there will be over 50 Billion Internet-connected devices. Over 90% of companies are all set to adopt the advanced FSM Software for handling the service-related tasks more comfortably. By embracing the new technologies and advanced software, Field Service Organizations would stay on the top position in the competitive market. They would provide more satisfactory services to their customers by adopting the new technologies.

Smart Uniform for Technicians and Workers

By the year 2020, there would be a new protective suit for the Technicians who are in the field to finish the assigned task. With the protective uniform, Technician could save himself from injuries during the task. Additionally, he would be able to keep all the necessary tools into the pockets so he can finish the work more efficiently.

We could expect Smart Uniforms for the technicians which would be packed with sensors and conductive fibers. The uniform would record the data of the technicians such as heart rate, a temperature inside the suit, activity graph, breathing rate, etc. It would also mark the movement of the muscles during the tasks. The smart suite or uniform would change the way how technicians finish their assigned tasks.

Augmented Reality 

Augmented Reality has completely changed the way how technicians perform their tasks. With this technology, anyone can complete the assigned task. The technology helps even the inexperienced workers and technicians to complete the tasks with 100% customer satisfaction. This technology works with AR Glasses; technicians would be guided with a schematic layout of that particular machine. This way, he can check the functionality of the machine and can finish the task quickly.

Technicians can visualize everything by wearing the AR powered devices. This will let them see everything of the machines and equipment which need to be repaired.

3D Printing 

3D Printing has become relatively cheaper, and recently, most companies have adopted reliable 3D Printing solutions for their production houses. Field Service Organizations can also take advantages of 3D Printing technology to streamline the repairs of various tasks in the field. As per clients’ demands, a technician could easily print the parts and fix the issues of the customers. This will let the technician provide on-time service to the customers.

3D Printing in the year 2020, would also increase the First-Time-Fix rates of the organization. It will help the organization to improve both, growth and productivity eventually.


In the coming months, all the on-field tasks would be operated by advanced drones with high-tech cameras. The drones would be using the software and Internet of Things to fix things out quickly. Hard-to-reach equipment can be examined by the Drones easily. This will help the technicians to understand the requirements to fix that particular task.